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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A context menu will appear. It includes in-depth information about all the operations that you can perform on the page in question. Each context menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich selection of educational videos illustrating how to work with our hosting Control Panel. They're designed for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you searching for, have a gaze at our comprehensive FAQ section, which includes questions asked by actual customers and offers real solutions. We frequently update our Frequently Asked Questions section with new articles in order to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can contact our excellent team of client support engineers available 24/7/365 and eager to assist you with any issue. Each support ticket you open will be responded to within sixty minutes (the average trouble ticket response time is just 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 175166

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com