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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up menu will appear. It contains in-depth information about all the actions that you can carry out on the given page. Each context menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge library of instructional video clips illustrating how to work with our hosting Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. In this way, anyone can quickly get to know our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you are looking for, have a glance at our extensive FAQ section, which comprises questions asked by actual users and provides practical solutions. We constantly update our FAQ database with new Q&A's so as to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can contact our fantastic team of tech support engineers available 24/7 and eager to assist you with any issue. Each support ticket you open will be replied to in less than one hour (the average response time is just twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 175166

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com